What if there is a product issue based on a mistake by Pride Caribe?
 If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on. Please follow these instructions for an exchange:

1. Take a photo of the problem.

2. Send an email within 14 days of productive delivery with the subject line "Order #(Your Order Number) Replacement Request" to pridecaribe@gmail.

3. Please include the following:

• The photo(s)

• A specific description of the issue

• The Order Number

• If there are multiple products in an order, identify the product with the issue.

 

Our support team will respond within 1-2 business days.

​

What is the return and exchange policy?
We gladly accept cancellations within 1 hour for purchases made Mon-Fri between 9am-5pm EST. We don't accept returns or exchanges, BUT PLEASE contact us if you have any problems with your order.

Submit all order issues and concerns to pridecaribe@gmail.com.

Do you accept orders placed outside of the US?
We sure do!

How long will it take to receive my order?
Processing time for all orders is generally 2-3 business days.

ESTIMATED SHIPPING TIME:

• North America: 10-12 business days

• Europe: 12-15 business days

• Latin America and the Caribbean: 13-16 business days.

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the speed of your local postage service system as domestic packages are sent via USPS.